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Frequently Asked Questions (FAQ)

Frequently Asked Questions


Q: How does the Artist benefit from each sale?
A: Chartfords handles all the production cost and pays the artist a percentage of every sale made.

Q: How are the goods delivered?
A: Your limited editions are delivered by recorded delivery.

Q: Am I responsible for import duties or taxes?
A: Each member is responsible for any import duties or taxes payable in their respective countries.

Q: What is the quality of the Chartfords limited editions?
A: Chartfords limited editions are very high quality digital fine art prints produced on quality fine art paper. All Chartfords limited editions
are numbered accompanied with an authenticity certificate.

Q: What size are the prints?
A: You must refer to the Chartfords gallery for this information as our prints come various sizes.

Q: How often is the gallery updated?
A: New work is placed in the gallery every month, also some images may be removed due to poor viewing and change of trends.

Q: How do I pay for my limited editions?
A: You can pay by Credit Card, Telegraphic or BACS Transfer or from funds in your account.

Q: Do the Originals come with Certificates of Authenticity?
A: Chartfords can not guarantee the provenance of the Original Paintings, they are purchased in good faith from ruputable Auctions houses, Art Dealers and Private Collections. Therefore unless we receive provenance with the painting and can pass this on to the customer,  we do not provide a certifiate of authenticity.

Q: Can I be a customer of Chartfords if I do not have a computer?
A: Yes, some of the Chartfords members have a computer but it is not a necessity. You will however need to access the internet to view and
control your Chartfords account.

Q: Do you offer a framing service ?
A: Chartfords do not offer a framing service, however some of our limited editions are mounted ready for framing and all our Originals are framed.

Q: What do I do if my picture arrives damaged?
A: Chartfords operate a no questions asked 14 day money back guarantee.

Q: What if I have any queries i.e. Payments, correspondence etc?
A: Any questions or queries will be answered promptly by our experienced Help Desk Support Team.

Q: How often can I access my account?
A: You can access your account seven days a week 24hrs a day.

Q: If I move do I have to notify the company?
A: If you are a regualr customer, it would be advisable to update your delivery details. It is your responsibility to keep contact details up to date.